NAO Hub · Support

Support & Troubleshooting

Guides and help for the common issues — the cloud migration, unboxing and first setup, Choregraphe connection problems, and direct support from our team.

NAO humanoid robot
ResourcesNAO Hub › Support & Troubleshooting

Cloud Migration (Oct 1, 2026)

Aldebaran cloud is ending. Move your NAO6 to the new cloud — free guidance, plus repairs, setup, and new units.

Any NAO, any resellerGet help

Unbox & First Setup

Step-by-step first-run guide to get a new NAO powered on, connected, and configured.

Getting startedView guide

Choregraphe Troubleshooting

Fixes for connection issues, version/port mismatches, and common desktop errors.

Common issuesView fixes

Contact URG Support

Can’t find what you need? Our team supports NAO owners across the country.

Talk to a humanContact us